Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@strykdrift.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@strykdrift.com. We have a 07-day return policy, which means you have 07 days after receiving your item to request a return. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Handling Damaged, Defective, or Lost Items

1. Damaged or Defective Products

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:


  • Submit your request within 7 days of delivery.

  • Provide unboxing videos, photos of the damaged product, and the original packaging.

  • Requests after 7 days will incur reprinting charges.

Proof of defects:

If you do not have an unboxing video of the order and we fail to verify the cause,  we are not liable for refunds/replacement of such products.

2. Exchanges or Returns for Wrong Sizes

If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

3. Lost in Transit

For items lost during shipping, StrykDrift issues a refund once the shipping status confirms the item is lost.

Delayed Order Delivery:

If an item isn't attempted for delivery within 15 days via Air or 20 days via Surface, we can:


  • Reproduce and re-ship the product to your customer.

  • Receive a refund for the order.

4. Color Matching in DTG Printing

We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It's recommended that you order test swatches before finalizing your design.

5. Careful Unboxing

Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren't possible unless:


  • Unpacking videos are provided.

  • Images of the courier cover are sent.

6. Package Damage at Delivery

If the package appears damaged upon receipt, note the damage in the courier's delivery remarks. This helps in claiming a refund from the courier service.

Handling Size Discrepancies

1. Size Discrepancies

For size issues, provide product images and size measurements to assist in checking with the production team.

Measurement tolerance:

Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.

2. Exchanges or Returns for Wrong Sizes

If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order. Check out our size chart guide.

Wrong size:

If your customer orders the wrong size or wants to return a non-defective product, you handle it at your expense with a new order.

 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@strykdrift.com.